Contact the Sunshine Coast Regional Council
Sunshine Coast Regional Council contact details
1300 00 72 72 (Sunshine Coast calls only, excluding mobiles) |
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Postal address: |
Locked Bag 72, Sunshine Coast Mail Centre, Qld, 4560 |
Email: |
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Sunshine Coast Regional Council - Caloundra office
From 17 March your current council administration building will become your local office of the new Sunshine Coast Regional Council. Contact or visit the Caloundra office at:
P: 07 5420 8200
F: 07 5420 8985
E: mail@sunshinecoast.qld.gov.au
Post: Locked Bag 72, Sunshine Coast Mail Centre, Qld, 4560
Visit: 1 Omrah Ave, Caloundra
Opening hours: 8.30am to 4.30pm Monday to Friday, excluding public holidays.
After hours emergency - numbers listed for the Sunshine Coast Regional Council and local Council offices can be called if you require assistance outside normal operating hours.
Contact the Caloundra office online
Not sure which office?
If you are unsure which is your local office, phone the Sunshine Coast Regional Council general number and our friendly staff will direct you to the appropriate office.
Other local office contact details
| Maroochydore Office P: 07 5475 8501 F: 07 5441 8338 E: mail@sunshinecoast.qld.gov.au W: www.maroochy.qld.gov.au Visit: 11-13 Ocean Street, Maroochydore |
Nambour Office P: 07 5475 8501 |
Tewantin Office P: 07 5449 5200 |
Caloundra Office - Customer Service Centre information
- Customer Service Centre methods of payment
- How to pay your rates
- Change of address details
- Customer service complaints
- Customer Service Charter
- General complaints process
Customer Service Centre methods of payment
- Mastercard
- Visa
- Cheque
- Cash
- online payment
- phone: 1300 736 928
- Customer Service Centre counter
- Via Bill Express/Coles Service ATMs
- Bpay (Biller code assessment/property number)
- Direct Deposit
- pay at Caloundra City libraries during peak periods
- installments
Dog registration can also be paid at Caloundra City libraries on certain days during the July dog registration period.
Change of address
Property owners need to keep Council informed of their correct postal address. Ratepayers can change their address by phoning (07) 5420 8200 or emailing cs.caloundra@sunshinecoast.qld.gov.au
If you would like to make a complaint about a Council service, administrative actions or minor breaches of the Code of Conduct for Councillors, please read the Sunshine Coast Regional Council complaints management process.
Customer Service Charter
You can download the Customer Service Charter or read about it below.
Customer Service Charter (PDF 36kb)
To view pdfs you can download Adobe Acrobat for free.
To request a hardcopy of this document phone Council's Customer Service Centre on (07) 5420 8200.
Our Service Objective
Council has a commitment to providing a high level
of customer satisfaction with the services and programs we provide.
We also have a commitment to open and accountable decision-making as outlined in our Community Involvement Strategy.
Personal information
- We will keep your personal information up-to-date when we are informed of changes.
- We will keep your personal details confidential when you lodge a complaint or request.
Read the Council website privacy statement.
Service accessibility and standards
- We provide a 24 hour, seven day a week service to the community through personal service during business hours and after hours emergency service. Simply phone us on (07) 5420 8200.
- We will provide up-to-date information on our website.
- We will respond to all written customer inquiries within 10 working days.
- We will respond to after-hours requests the next working day.
- We will advise you within 10 working days if we cannot meet your request for service.
- We will provide a professional frontline service and endeavour to minimise waiting times.
- We will provide documentation in “plain English”.
- We will respond to phone calls as soon as possible (no later than two working days).
- We will ensure customers have access to a language interpretation service.
- We will treat all customers fairly and with dignity.
Customer responsibilities
- You can help us by:
- giving us as much accurate information as possible
- treating our staff with courtesy
- providing feedback on our service